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View Full Version : Defective palio!!

bigdix
08-01-2010, 05:11 AM
Holy crap! After all the hype I've only cut maybe five cigars with my new Palio and one of the plastic pieces that should slide under the opposing piece is bent...due to a piece of excessive plastic it seems. What should I do? I've e-mailed Palio directly and let them know...but WTF? Maybe I just got a lemon. I hope they will at least replace it. The first few cuts were great, but it's pretty much useless now. :td
Volt
08-01-2010, 05:24 AM
No worries, the Palio warranty is iron clad. Mark (PouSex) on here is Palio. You also PM him here. That bent tad has happened a couple of times to Tbone and Mark replaced it fast and with no worries.
bigdix
08-01-2010, 06:02 AM
No worries, the Palio warranty is iron clad. Mark (PouSex) on here is Palio. You also PM him here. That bent tad has happened a couple of times to Tbone and Mark replaced it fast and with no worries.

Thanks man, I had heard there were no issues with customer service. Was just a bit disappointed that the first one I ever owned had issues. Thanks for the advice!! I'll shoot him a PM. :tu
bigdix
08-01-2010, 06:05 AM
Says PouSex is not a valid username.
14holestogie
08-01-2010, 06:32 AM
Says PouSex is not a valid username.

Try N2Advnture. He should be able to help or point you in the right direction.

No idea who PouSex could be. :r
68TriShield
08-01-2010, 06:39 AM
No idea who PouSex could be. :r

LOL no. It's OpusEx. Don't PM him,email him here info@paliocutter.com
longknocker
08-01-2010, 06:58 AM
LOL no. It's OpusEx. Don't PM him,email him here info@paliocutter.com

Thanks For The Info, Brother!:tu
Volt
08-01-2010, 06:59 AM
Says PouSex is not a valid username.
Crap - OpuSex is his screen name. I can't type.

http://www.cigarasylum.com/vb/member.php?u=796
bigdix
08-01-2010, 07:35 AM
Crap - OpuSex is his screen name. I can't type.

http://www.cigarasylum.com/vb/member.php?u=796

PouSex sounded a bit silly !! :) I already emailed him at info@paliocutter thanks guys!!
Kreth
08-01-2010, 09:31 AM
I had the same issue a while back, and Palio replaced my cutter. I think it took about 4 days.
Posted via Mobile Device
BTcigars
08-01-2010, 03:45 PM
When I had a issue with mine, I was able to return it via mail and then I got a new one and they threw in one of their Esencia cigars. Its the only cutter I use.
audio1der
08-05-2010, 12:54 PM
When I had a issue with mine, I was able to return it via mail and then I got a new one and they threw in one of their Esencia cigars. Its the only cutter I use.

+1, less the cigar but that's fine by me.
I will only use another cutter (cheap-o) when travelling to ensure it doesn't get confiscated.
SmokeyJoe
08-05-2010, 01:31 PM
PouSex sounded a bit silly !! :) I already emailed him at info@paliocutter thanks guys!!

How did this turn out? Assuming it was made right.

I love my Palio... er... Palios. :tu
markem
08-05-2010, 01:46 PM
Marc and the entire Palio crew rock (and are quite entertaining to herf with :tu)

One quick reminder about care and maintenance. Follow the instructions on the Palio website. I didn't think that I needed to clean mine since it cut perfect almost every time with only the occasional slight error. I've cut many hundreds of sticks without cleaning it, but cleaned it a couple weeks ago and it cuts amazingly better. Guess I got lazy, but no more!
md4958
08-05-2010, 01:53 PM
You just happened to catch a dud. No worries, both Marc and Palio are :tu :tu
bigdix
08-05-2010, 03:00 PM
How did this turn out? Assuming it was made right.

I love my Palio... er... Palios. :tu

I said "It's acting funny". He said "Send it in, I'll send you a new one". That simple...no questions. I may never buy another cutter. :tu