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View Full Version : Anyone have Tatuaje's contact info??

RightAJ
12-31-2009, 02:59 PM
I just took a look at my humi and realized that the Verocu Tubo I recently bought had a split down half the wrapper, a slightly broken foot, and a few other nicks in the wrapper. It has been stored gently in my humi and I am 100% sure none of these features were my fault. I would like to contact Tatuaje and get a replacement, as all other products I buy from them have had great construcion and no problems. Any help??

aj
Darrell
12-31-2009, 03:01 PM
info@tatuajecigars.com should help you.
Dukeuni
12-31-2009, 03:02 PM
If you could post what happens I would appreciate it. Like to see how Tat does with customer service.
lakeside toker
12-31-2009, 03:03 PM
On another board someone had some issues with the tubo and Pete told them to go to where they were purchased. I am sure that you will be taken care of. Good luck.
elderboy02
12-31-2009, 03:04 PM
info@tatuajecigars.com should help you.

:tpd: Pete Johnson monitors this address. I got a response from him on an unrelated issue in less than 24 hours in the past.
RightAJ
12-31-2009, 03:12 PM
Thanx Darrell, EMS to Tatuaje/Pete. I love their products and really hope they match them with good customer service!

I'll let y'all know.

aj
SmokinApe
12-31-2009, 03:16 PM
I would contact the vendor first and see what they have to say...
Blueface
12-31-2009, 03:17 PM
I would go back to where you bought it.
Let them take care of it.
Consider that Pete would have no way of knowing what that cigar has been through after it left his plant.
colimo
12-31-2009, 06:05 PM
this is the second time i have heard of that issue with that cigar....may be a problem with too thin a wrapper.....hope not epidemic....have an unopened box myself..
icehog3
12-31-2009, 11:30 PM
I would go back to where you bought it.
Let them take care of it.
Consider that Pete would have no way of knowing what that cigar has been through after it left his plant.

Yup, I think the vendor or B&M you bought it from should be your first contact rather than Pete himself. :2
neoflex
01-01-2010, 08:43 AM
this is the second time i have heard of that issue with that cigar....may be a problem with too thin a wrapper.....hope not epidemic....have an unopened box myself..

I would inspect them if the cracking seems to be becoming commonplace. Just my :2
SmokinApe
01-01-2010, 08:54 AM
How 'bout a pic or two of the damage?
md4958
01-01-2010, 09:09 AM
Just out of curiosity, did you happen to inspect the cigar before you purchased it?