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View Full Version : CAO f-up

md4958
10-24-2008, 09:36 PM
Back in August I was smoking my first CAO gold. As I was smoking I noticed what felt like a hair sticking out of the head. I pulled out a 1.5 inch grey hair.

Needless to say I was grossed out, so much so that I wrote CAO customer service an email.

Well, I had completely forgotten about it until last week when I got an email from the PR person. She apologized profusely but assured me that it was unlikely it was a human hair and probably a thread from the nylon string they tie the leafs together with.

She also offer me a replacement stick, which I accepted.

Below is what I got in the mail today.

Im impressed with their customer service...except for the 2 month response time.
Scottw
10-24-2008, 09:38 PM
I'd wait 2 months for that. unless it was a pube, I'd just puke and forget it ever happened.
md4958
10-24-2008, 09:46 PM
I'd wait 2 months for that. unless it was a pube, I'd just puke and forget it ever happened.

awwwww man!:pu

but no, it was straight, thank God
Scottw
10-24-2008, 09:48 PM
awwwww man!:pu

but no, it was straight, thank God

What? No good? Enjoy the sticks!
groogs
10-24-2008, 09:48 PM
It is nice to see that they take care of their customers. I hope you enjoy the replacement smokes.
ChicagoWhiteSox
10-24-2008, 10:21 PM
glad they took care of you
silentjon
10-25-2008, 04:28 AM
You would think you would get a quicker response though.
Cigarmark
10-25-2008, 05:14 AM
I'd wait 2 months for that. unless it was a pube, I'd just puke and forget it ever happened.

I hear CAO only uses virgin's thighs to roll their cigars. I'm glad they took care of you!
Ender
10-25-2008, 06:13 AM
Wow, that's very bizzar. As for the time it took to reply I'm sure they get a lot of emails to go through. I'm dumbfounded that they would even respond. Great to hear you were taken care of.
MTB996
10-25-2008, 06:58 AM
I wrote CAO a couple years ago about a few sticks with burn problems and they sent me a nice letter and 5-pack sampler for free. They do have great customer service. It was a nice gesture.
shotgunjimmy
10-25-2008, 07:23 AM
i had the same thing happen^^ burn and draw problems on a few of thier sticks. after the wait for the reply, the promptly shipped out a pack (5 pc's) of mx2 daggers, 2 brazillia, a cx2, and an america(robusto). was very impressed.

james
AriesOpusX
10-25-2008, 09:03 AM
Glad to hear they took care of you. Perdomo offered to replace an entire box for me after I found a 2 inch piece of twine inside my cigar, I told them not to worry about it but I appreciated the gesture. Funny thing is when I spoke to them on the phone the guy admitted it may have been a disgruntled roller because they've found nails and stuff inside cigars before...kinda grosses you out huh?
ucla695
10-25-2008, 09:41 AM
Wow, that's good customer service.

Glad to hear they took care of you. Perdomo offered to replace an entire box for me after I found a 2 inch piece of twine inside my cigar, I told them not to worry about it but I appreciated the gesture. Funny thing is when I spoke to them on the phone the guy admitted it may have been a disgruntled roller because they've found nails and stuff inside cigars before...kinda grosses you out huh?

They've found nails in cigars?? Maybe they should start x-raying them before the sticks are shipped. :r
icantbejon
10-25-2008, 10:00 AM
I'm glad to read this thread. I love the CAO brand, they are my go to guys. Nice to know they take care of their customers in a good way. A slow way perhaps, but still taken care of.
Sauer Grapes
10-25-2008, 10:26 AM
I hear CAO only uses virgin's thighs to roll their cigars. I'm glad they took care of you!

They must be nuns then if the hair is grey.
brigey57
10-25-2008, 01:39 PM
What they didn't tell you was that is what they add for flavor. check out the new smokes to make sure they didn't add any more. :r