mrreindeer
07-22-2009, 11:08 AM
I'm sure this is affecting a lot of you....and other sites in addition to Famous.
Home Cigars Samplers Humidors Accessories Retail Store Sale Items
Breaking News from Famous Smoke Shop
Many of our customers have been wondering why our websites have been slow or inaccessible for the past five days. The problem was due to a targeted Distributed Denial of Service (DDoS) attack, similar to what has recently been happening to some large government websites, financial institutions, and e-commerce sites in the U.S. and abroad. For those of you who do not know what a "DDoS" is and what it is not, I will briefly explain. First and foremost, no one's personal data has been compromised. I want to assure you that all your personal data is safe, protected and intact.
So what is DDoS? These attacks occur when a flood of traffic is deliberately sent to a particular website in an effort to overwhelm the site and prevent legitimate users from getting through. This is exactly what occurred over the last five days to famous-smoke.com and to some of our competitors in the premium cigar industry. WE ARE NOW BACK, and I have taken steps to ensure that this cyber terrorism will never happen to Famous Smoke Shop again:
We have contracted with experts in the internet security industry to mitigate the attack, and our website was successfully brought back on line Sunday evening. Our security consultants will continue to monitor our network traffic to combat the continued attacks. In partnership with our security consultants, we have performed exhaustive security audits of our networks, servers and websites. Again, I want to reiterate that in no way was our security breached or our data compromised. Although the attackers were successful in generating enough traffic to bring our websites down, we were not "hacked," and all of your personal data has been, and continues to remain, secure.
Like many of you, until a few days ago, I had never heard of DDoS, nor did I understand how widespread this problem has become in the ecommerce sector, how vulnerable we were, or what the consequences of such cyber terrorism would be. Had all retail cigar websites been affected, as some others were, your online cigar supply lines would have been severed completely.
Unfortunately for me, while this disaster was occurring, I was in Nicaragua and Honduras, and did not fully understand what was happening to my company. You can only imagine my frustration. All I was thinking about was creating new products for my customers, and I'm pleased to report that we have some excellent new surprise cigars on the way.
Thankfully, right now our company is functioning normally again. We were attacked. Jealous competitor? Anti-smoking terrorist? It's impossible to know at this point. Suffice to say, we are doing everything in our power to get to the bottom of it. Moreover, because of the deliberate targeting of our industry, and the scale and duration of the attack, Federal authorities have taken an active interest in pursuing the attackers and we intend to cooperate fully.
Even more frustrating was being unable to communicate and inform you about the situation until now, since our email was out of action as well. Therefore, I apologize to all of you, my valued customers, for the inconvenience and the silence.
Sincerely,
Arthur Zaretsky
President,
Famous Smoke Shop-PA, Inc.
www.famous-smoke.com
Home Cigars Samplers Humidors Accessories Retail Store Sale Items
Breaking News from Famous Smoke Shop
Many of our customers have been wondering why our websites have been slow or inaccessible for the past five days. The problem was due to a targeted Distributed Denial of Service (DDoS) attack, similar to what has recently been happening to some large government websites, financial institutions, and e-commerce sites in the U.S. and abroad. For those of you who do not know what a "DDoS" is and what it is not, I will briefly explain. First and foremost, no one's personal data has been compromised. I want to assure you that all your personal data is safe, protected and intact.
So what is DDoS? These attacks occur when a flood of traffic is deliberately sent to a particular website in an effort to overwhelm the site and prevent legitimate users from getting through. This is exactly what occurred over the last five days to famous-smoke.com and to some of our competitors in the premium cigar industry. WE ARE NOW BACK, and I have taken steps to ensure that this cyber terrorism will never happen to Famous Smoke Shop again:
We have contracted with experts in the internet security industry to mitigate the attack, and our website was successfully brought back on line Sunday evening. Our security consultants will continue to monitor our network traffic to combat the continued attacks. In partnership with our security consultants, we have performed exhaustive security audits of our networks, servers and websites. Again, I want to reiterate that in no way was our security breached or our data compromised. Although the attackers were successful in generating enough traffic to bring our websites down, we were not "hacked," and all of your personal data has been, and continues to remain, secure.
Like many of you, until a few days ago, I had never heard of DDoS, nor did I understand how widespread this problem has become in the ecommerce sector, how vulnerable we were, or what the consequences of such cyber terrorism would be. Had all retail cigar websites been affected, as some others were, your online cigar supply lines would have been severed completely.
Unfortunately for me, while this disaster was occurring, I was in Nicaragua and Honduras, and did not fully understand what was happening to my company. You can only imagine my frustration. All I was thinking about was creating new products for my customers, and I'm pleased to report that we have some excellent new surprise cigars on the way.
Thankfully, right now our company is functioning normally again. We were attacked. Jealous competitor? Anti-smoking terrorist? It's impossible to know at this point. Suffice to say, we are doing everything in our power to get to the bottom of it. Moreover, because of the deliberate targeting of our industry, and the scale and duration of the attack, Federal authorities have taken an active interest in pursuing the attackers and we intend to cooperate fully.
Even more frustrating was being unable to communicate and inform you about the situation until now, since our email was out of action as well. Therefore, I apologize to all of you, my valued customers, for the inconvenience and the silence.
Sincerely,
Arthur Zaretsky
President,
Famous Smoke Shop-PA, Inc.
www.famous-smoke.com