Does anyone hate Verizon Wireless like I do?

[shilala]

I have struggled with Verizon for years. My bill is always overcharged, I have to call them every month, and I seem to always end up "stuck" with them, because everyone I know has Verizon.
Back in February I bought a new phone and it died in three days.
I called, spent the customary two hours on the phone with them, and they sent me a new phone.
I sent the old one back the same day, kept the tracking number and shipping receipt, they received it two days later.
Three months later I get billed for $269.99 for the phone.

Now, mind ya, I have a history with these people. For some reason at one time (a couple years ago), I absolutely could not get them to shut data services off on my phones. Kids, ya know? They kept running up the bill. I told them it was shut off because Verizon told me it was. It took 6 months, dozens of calls, and I ended up finally paying the final 200 bucks of charges that were because they didn't do their job when I asked. They just refused to shut off the data services.
Ultimately I got it all shut down, but they hadn't forgiven the final 200 bucks worth of charges.
It was that or my sanity, so I just paid it.

Back to the $269.99 phone thing...
I just talked to Verizon Wireless today. They said they'd forward the matter to the something or other resolution department and they'd get back to me in three to five days.
I asked if something I had said earlier in the conversation had given them the inclination that I was somehow severely retarded, leading me to believe, that in fact, my call would be returned when it never has been in the past.
That pretty much ended that conversation.
Probably cost me $269.99, too.
I hate those lying bastages. I'd like to punch Verizon in the face.

[shilala]

I now get to go get needles stuck in my spine and sit in an MRI tube for an hour.
I actually look forward to it. Beats the hell outta talking to Verizon. lol

[ahc4353]

Nope. Love um.

[dunng]

No issues here with them... :tu

[King James]

I've always liked Verizon. They get the best service in my area and haven't ever had a problem with their customer service ppl.

[VTDragon]

I don't know about PA, but in Vermont I would send this kind of complaint to the Dept of Public Service. They do a terrific job of advocating for the consumer and the companies are much more apt to listen to them than you.

[Darrell]

I like Verizon.

[Mr.Maduro]

I agree. I am a Verizon wireless customer and have been for about 10 years. I originally went with them because their cellular (not customer) service was the best by far. Now, I have a family plan with them, (4 phones) DSL internet service, (tried high-speed for a week....was slower than DSL) home phone, and DirecTv is all billed on the same bill. Now I feel I have to stay with them.

Anytime I had to call customer service, it was a multiple 2 hour long call ordeal. Usually starting in India and then somehow ends up before me smashing my phone to bits talking to some high-up manager back in the States.

When I first got the DSL service it wouldn't connect, they actually tried telling me my telephone jack was installed incorrectly, meanwhile it was Verizon who installed it. Later after 3-5 of those 2 hour phone ordeals, someone came out and found a filter that was installed years ago out in their box.

I think if all goes well and my wife and I buy our first home this year, that will me my chance to make my break.

[ahc4353]

Nope. Love um.

No issues here with them... :tu

I've always liked Verizon. They get the best service in my area and haven't ever had a problem with their customer service ppl.

I like Verizon.

Seems to be a common thread in the thread. :hm

[shilala]

I must have pissed them off somewhere along the way, eh? lol

[csbrewfisher]

Scott, I am so with you.

My ex started our account with Verizon. We began with three phones, giving one to our oldest (of three), and one for each of us. I eventually dropped my phone because I get a phone free from work. Guess who the account is with?

Since then, my other two kids have phones on the plan, and I am obligated by the divorce decree to pay for my ex's phone so she can call the kids free from MI.

Also since then I have remarried. My wife had an account with...guess who? Four more phones, including her ex's which we pay for since he's an unemployable drunk and we still want the kids to be able to talk to him.

That's a grand total of seven phone that we wanted to consolidate into one grand plan. Nope. Verizon imposes a limit of five phones per plan. Got a bigger family than that? Too bad, &#@$ you.

Everybody on our plan has their own online account so they can download tones...stuff like that. I call verizon and tell them I want a profile on the account so I can manage all the options on an ongoing basis. After all, I pay for all of it, usually to the tune of $275 to $350 per month.

Nope, I can't have a profile because I don't have an actual phone number on the account. They tell me I must usurp one of the other accounts and change the password. Huh?

Farging iceholes. I hate Verizon. :mad:

[Rockestone]

Love Verizon....Never had a problem....I've used them for about 9 years now.

[LordOfWu]

I've had no troubles, including replacing a phone my wife washed :D

I mean c'mon, Darrell likes them, and he doesn't like anything! :r

[shilala]

I guess they're great as long as you never have a problem.
I'm spoiled by Apple and Dell and the electric compnay and gas company and Walmart, I suppose.
I just want resolution and to be treated like a customer. I think the frustration is cause I expect that, and expectations are nothing more than pre-meditated resentments.
I gotta get rid of them before they make me lose my mind. :D

[shilala]

I've had no troubles, including replacing a phone my wife washed :D

I mean c'mon, Darrell likes them, and he doesn't like anything! :r

I gotta admit, that freaked me clean out. I'm gonna have to speak to my analyst about this one. I'm sending the bill to Darrelll. :r

[Mr.Maduro]

I guess they're great as long as you never have a problem.
I'm spoiled by Apple and Dell and the electric compnay and gas company and Walmart, I suppose.
I just want resolution and to be treated like a customer. I think the frustration is cause I expect that, and expectations are nothing more than pre-meditated resentments.
I gotta get rid of them before they make me lose my mind. :D

I have more horror stories, but I was getting worked up while I was typing so I cut it short.

[rizzle]

I've never had a problem with them and never entertained a thought of taking my business elsewhere.

[icantbejon]

I've had pretty good service with Verizon Wireless. However, Verizon is a totally different story. Here we go....

A few years back I ordered that total package that everyone else has, the internet, house phone, and Directv. Price was right at the time. Directv shows up at my house about a week later for the install, no problems. Around that same time, my phone line is working, no problems. However, another week goes by and I still don't have my DSL modem. I call Verizon to find out what's up. They tell me it's been delivered. I don't have it, so of course I say as much. Then I comment that it was probably the package I saw sitting outside of an apartment I didn't think anyone lived at. The woman basically flips on me. She tells me that I have to go downstairs to knock on the door of that apartment and see if they have my mail. I tell her I'm not doing that. She says it's MY responsibility. I asked her if she seriously was telling me that it was my responsibility to go through other peoples' mail? She said yes. Then she blamed me for giving them the wrong address, to which I replied that Directv and Verizon phone all got the right (and same might I add) address as Verizon DSL. This woman just said that she was annotating my record to show that I didn't try and find the equipment and therefore no further help was given. I hung up on her then called back and talked with her manager. I finally got resolution, but it took a damn long time. Absurd.

[loki]

never had a problem that I didn't cause myself. their coverage in va sucks though, I don't like how they lock down their phones hard wear (no wifi on phones that have wifi on other networks) but other then that I don't have a gripe. been with then for 11 years

[Ashcan Bill]

We went with Verizon the end of last year. The first couple of months were rocky, as we didn't want the data services, texting and so on. It took three months to get everything we didn't want shut off.

It was totally painless for me. The wife is distantly related to a bulldog, and by the time she finished with them, they probably would have done anything to get her to leave them alone. :r

On the plus side, Verizon has the best coverage of any carrier I've ever used.

[shilala]

I've had pretty good service with Verizon Wireless. However, Verizon is a totally different story. Here we go....

A few years back I ordered that total package that everyone else has, the internet, house phone, and Directv. Price was right at the time. Directv shows up at my house about a week later for the install, no problems. Around that same time, my phone line is working, no problems. However, another week goes by and I still don't have my DSL modem. I call Verizon to find out what's up. They tell me it's been delivered. I don't have it, so of course I say as much. Then I comment that it was probably the package I saw sitting outside of an apartment I didn't think anyone lived at. The woman basically flips on me. She tells me that I have to go downstairs to knock on the door of that apartment and see if they have my mail. I tell her I'm not doing that. She says it's MY responsibility. I asked her if she seriously was telling me that it was my responsibility to go through other peoples' mail? She said yes. Then she blamed me for giving them the wrong address, to which I replied that Directv and Verizon phone all got the right (and same might I add) address as Verizon DSL. This woman just said that she was annotating my record to show that I didn't try and find the equipment and therefore no further help was given. I hung up on her then called back and talked with her manager. I finally got resolution, but it took a damn long time. Absurd.

Sing it, sister. :D
I never thought to use the word absurd, but it fits perfectly.
About two years ago I actually swore at the "supervisor". She had lied to me directly three times, not returned my calls, and was about as helpful as syphillis.
I can't remember what word I used, but remembered being very upset with myself because it was the first time I ever slipped in a "professional" fashion.
I should have called Darrell to stomp her out. lol

[csbrewfisher]

I should have called Darrell to stomp her out. lol

...or Bill's part-bulldog wife :r

[Volt]

I guess they're great as long as you never have a problem.
I'm spoiled by Apple and Dell and the electric compnay and gas company and Walmart, I suppose.
I just want resolution and to be treated like a customer. I think the frustration is cause I expect that, and expectations are nothing more than pre-meditated resentments.
I gotta get rid of them before they make me lose my mind. :D

I feel your pain, but makes you really think AT&T, Sprint, etc are really gona be any better? I'll bet there are a few here as well that are cursing them as I type. Customer service such as palio and Xikar is very rare and hard to find. Monopolies/Oligopolies have little to fear from the customer.

[mi2az]

I think Verizon is great. No Issues and the best customer service. Better than the other phone companies that I used in the past, AT&T and Sprint.

[DBall]

I believe that there's really nothing I hate more than Verizon and their employees in all services.

[elderboy02]

I've always liked Verizon. They get the best service in my area and haven't ever had a problem with their customer service ppl.

:tpd:

[ahc4353]

I believe that there's really nothing I hate more than Verizon and their employees in all services.

Awww Muffin


Dan -->http://smily.hit.bg/hug.gif<-- Me

[longknocker]

Sorry about your problems, Scott.:( I had Verizon for 10 years & never had a problem. Switched to AT&T this year when I bought my I-Phone & Have yet to have a problem with them. I did quit using Palm Products because of their customer service, though!:mad: Good luck, Brother!

[BigAl_SC]

Been with them for 8 years and have had several of the above problems about shutting out data services But I had names and dates ect so they had no choice but to do the refunds (even had to haul the family down to B&M to show that no games were on the kids phones). Each month they try to slip in a $1.99 megabyte charge on a different line but they always take it off.

Biggest complaint now is the minimum 1400 minutes for the family plan, With the 10 new non-verizon numbers free and verizon to verizon free, we only use about 200 chargeable minutes for 4 phones. Seems like a waste.

[shilala]

I believe that there's really nothing I hate more than Verizon and their employees in all services.
I can say that without compunction.
There's nothing in this world that even comes close to how I hate Verizon.
It's really weird.
I've never been treated as poorly by anyone. Not even my ex-wife. Verizon has her beat exponentially. Although she may lie more. That's a toss-up.

[Big Cle]

I luv Verizons service but HATE their Customer Service.:fu2

[icantbejon]

Biggest complaint now is the minimum 1400 minutes for the family plan, With the 10 new non-verizon numbers free and verizon to verizon free, we only use about 200 chargeable minutes for 4 phones. Seems like a waste.

:tpd:

My wife and I are in the same boat. They are going to get their money one way or another right?

[Silound]

Never had an issue with VZW here. Switched to them when Cingular/AT&T crapped out immediately post Katrina and VZW was still operational. Still with them as a satisfied customer.

[Jack Straw]

Personally I have more of a problem with Verizon internet. The last time we had a serious problem, we had to contact the BBB before they would even talk to us.

[Whee]

I have no land line here because Verizon is the carrier. I had to deal with them for a couple of my offices when i was working and they were a nightmare to get things done. Never on time and overcharged.

Happy with Sprint.

[chippewastud79]

I always call my phone guy or go in the store when I have a problem and that usually gets it taken care of ASAP. Never had much of a gripe with them :tu

[ashmaster]

I only have cell phone service and haven't had any issues as of yet. I've had to contact them a couple times and didn't have any problems (knock on wood). A big positive for Verizon is when Hurricane Wilma hit, I still had phone service even though I lost power for a couple weeks. Neighbors with other carriers did not for a few days.

[Savor the Stick]

YES I to have a HATE for Verizon.:mad::mad:

[GreekGodX]

I have no complaints about Verizon cellphone service but I agree Customer Service is terrible!! Especially at the store. After waiting an hour to talk to someone they never can fix it.

[SeanGAR]

YOU WANT A PIECE OF ME ?

YOU SAYIN' YOU WANT A PIECE OF ME?


http://farm2.static.flickr.com/1417/1150311233_49a464edc4.jpg

[mikeyj23]

I got a replacement phone a few months ago due to a crack in the outer casing - it wasn't a warranty-type issue, and they didn't have this as a common problem on record, but they volunteered to send me a new one via 2-day. I received the phone and promptly forgot to send back my old one (in the pre-paid box/label). After a few weeks, I finally remembered and sent it back. Lo and behold, a $449.99 charge shows up on my Verizon bill. I called, explained the situation and the CS representative asked for the tracking number. Well I certainly didn't think to save that - I had just dropped the kit and kaboodle off at Pack and Ship and let them take care of it (for free, of course).

The Verizon guy on the phone told me he'd send the inquiry to the warehouse and have them try to find my returned phone. Three days later, I get a call from the same Verizon guy telling me they'd found the phone and deducted the amount from my bill. Easy peasy.


On the flip side, in my old house I didn't get Verizon service whatsoever. The house and neighborhood just seemed like a giant dead spot. I called repeatedly asking what the deal was, and nobody ever had an answer for me. The only solution I ever got with that one was - "well, do you want to get out of your contract?" No, no I don't. I just want service where I live.


Overall I've had pretty good experience with Verizon - both wireless and FiOS. They seem to resolve issues pretty quickly for me and want to find a solution. The only reason I'd change is for a cheaper plan elsewhere or an iPhone.

[TheRiddick]

Had same issue with them not shutting off texting when requested. What I found works with them, is that instead of calling you go to the nearest Verizon B&M and discuss this with the manager. Worked for me, they took the charges off, reset the features per my instructions and since then I had no problems with them. Calling them is probably a waste of time as you also found out.

Reception wise, they are simply unbeatable, IMO. Been with them since '92, back then it was GTE.



I have struggled with Verizon for years. My bill is always overcharged, I have to call them every month, and I seem to always end up "stuck" with them, because everyone I know has Verizon.
Back in February I bought a new phone and it died in three days.
I called, spent the customary two hours on the phone with them, and they sent me a new phone.
I sent the old one back the same day, kept the tracking number and shipping receipt, they received it two days later.
Three months later I get billed for $269.99 for the phone.

Now, mind ya, I have a history with these people. For some reason at one time (a couple years ago), I absolutely could not get them to shut data services off on my phones. Kids, ya know? They kept running up the bill. I told them it was shut off because Verizon told me it was. It took 6 months, dozens of calls, and I ended up finally paying the final 200 bucks of charges that were because they didn't do their job when I asked. They just refused to shut off the data services.
Ultimately I got it all shut down, but they hadn't forgiven the final 200 bucks worth of charges.
It was that or my sanity, so I just paid it.

Back to the $269.99 phone thing...
I just talked to Verizon Wireless today. They said they'd forward the matter to the something or other resolution department and they'd get back to me in three to five days.
I asked if something I had said earlier in the conversation had given them the inclination that I was somehow severely retarded, leading me to believe, that in fact, my call would be returned when it never has been in the past.
That pretty much ended that conversation.
Probably cost me $269.99, too.
I hate those lying bastages. I'd like to punch Verizon in the face.

[shilala]

Welp, Verizon never called back.
They said three to five days.
I gave them 20. When the first girl answered, i blathered some mean stuff and she sent me to the right girl.
When that girl answered, she asked what I'd like her to do.
I said "I'd like to have an apology for being lied to by verizon, I'd like the $269.99 removed from my bill immediately, I'd like to know why exactly I hadn't been contacted as I'd been told, I'd like to know why the fee hadn't been removed as I'd been told it would, and I'd like for Verizon to pull it's head out of it's ass."
After a moment of silence, I got everything I asked for, an extra $11.24 removed from my bill, and a positive assurance that Verizon will never remove their head from their ass. I decided to cut my losses and accept the proposed deal.
Before the call was done, Jasmine and I were pretty good buds and she's been up my way visiting quite a bit. She was a nice girl.
She even helped me figure out that I can't cheapen up my plan, but I can get a whole bunch of free phones I don't need, and I can stay on the phone pretty much 24/7 if I want because of the plan I have, and the fact that I can do friends and family stuff I didn't know how to do.
If I wasn't old and lazy, I think I'd like to sex Jasmine up. Just on principle. :tu

[Nabinger16]

I absolutely hate Verizon Wireless and I've never even been a customer of theirs. A number of years ago I received a collection notice from a collection agency stating I own Verizon $24. I've never even been a customer of theirs! I called the collection agency, Verizon, credit bureaus fought with Verizon for over a year, and was never successful in getting it off my credit report. Verizon admitted they have no record of me, but they couldn't rule out I didn't own money to one of the smaller companies they bought out. I've only ever had one cellular company (Centennial Wireless), I've been with them for well over 10 years, and I've never been late on my bills with them. The BS claim has fallen off my credit report finally, but only because it was more then 7 years. Now don't get me started on disputing wrong information on your credit report either!

Verizon Wireless sucks ass! They pissed with my credit for 7 years over $24 that I didn't even owe them! I would be damned before I pay money to some business that I don't owe even if it is just a lousy 24 bucks!


Scott, I'm glad you finally got a decent solution to your issue, but rest assured your next headache is just one Verizon problem away.

[shilala]

I got an ammended bill yesterday that still showed the $269.99, but removed $11.00.
I checked #BAL this morning and my balance is $131. So it's finally fixed.
Took lees than a month and less than seven conversations.
Not bad. :tu

[jjirons69]

So, Jasmine...

[White97Jimmy]

F-Verizon. T-Mo FTW!

[kgoings]

Love Verizon, will have to ask for Jasmine. :D

[rack04]

The ONLY reason I have of hating Verizon is that I'm under contract and I want the iPhone.