csbrewfisher
05-15-2009, 08:14 AM
CAO cigars have their devotees and detractors, just like any brand. Say what you will about their product, they are a world-class company when it comes to customer relations. This has been demonstrated to me in the past, and it was again this past week.
I like lanyards...I have to wear a badge at work. It occurred to me that I didn't have any cigar related lanyards. I went to several of the major manufacturer's websites, and made requests, offering to pay for shipping or whatever. I received negative or no response from everybody except CAO.
I was contacted almost immediately by Jon Huber, the Director of Lifestyle and Marketing, and told that a package was going out that day, and he wasn't asking for shipping costs or anything either.
To my surprise a Fed-x delivery arrived two days later containing not only a lanyard, but also a handsome CAO/Nashville baseball cap.
Like I said, world-class. Thanks CAO for excellent cigars, and excellent customer service that goes beyond the norm.
I like lanyards...I have to wear a badge at work. It occurred to me that I didn't have any cigar related lanyards. I went to several of the major manufacturer's websites, and made requests, offering to pay for shipping or whatever. I received negative or no response from everybody except CAO.
I was contacted almost immediately by Jon Huber, the Director of Lifestyle and Marketing, and told that a package was going out that day, and he wasn't asking for shipping costs or anything either.
To my surprise a Fed-x delivery arrived two days later containing not only a lanyard, but also a handsome CAO/Nashville baseball cap.
Like I said, world-class. Thanks CAO for excellent cigars, and excellent customer service that goes beyond the norm.