Palio Customer Service

[smitdavi]

is absolutely the best. I sent an email this afternoon about a retailer that wouldn't honor the warranty. Within minutes I got a call and a promise to rectify the situation. Just wanted to share. If you haven't tried a Palio cutter, please do. The cutter and their customer is top notch.

[md4958]

is absolutely the best. I sent an email this afternoon about a retailer that wouldn't honor the warranty. Within minutes I got a call and a promise to rectify the situation. Just wanted to share. If you haven't tried a Palio cutter, please do. The cutter and their customer is top notch.

:tpd:

Care to let us know which retailer we should avoid doing business with?

[smitdavi]

It's a B&M in Indianapolis

[Junior]

They are great. I had a case melted in a car fire, and they sent me a new one. The cutter was just fine, no damage at all.

[Mugen910]

It's a B&M in Indianapolis

well I'm never buying from there!
Thanks for sharing David.

[dunng]

Another option is to PM Marc (OpusEx) if there is an issue, he will take care of you! :tu

Have you tried their cigar, Esencia? :dr
Posted via Mobile Device

[WildBlueSooner]

Sounds like their service is as good as their cutters!

[smitdavi]

Another option is to PM Marc (OpusEx) if there is an issue, he will take care of you! :tu

Have you tried their cigar, Esencia? :dr
Posted via Mobile Device

Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service

[heavyd]

I had to return one to David at Heartfelt...easy as pie :). I love those cutters.

[pnoon]

:tpd:

Care to let us know which retailer we should avoid doing business with?

Don't jump to conclusions. It may be an isolated incident that will be rectified between Palio and the retailer. No need to condemn based on one incident.

[smitdavi]

I had to return one to David at Heartfelt...easy as pie :). I love those cutters.

That's how Marc wants it to be...to say he was disappointed that one of his retailers failed to do this would be an understatement

[icehog3]

Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service

A solid BOTL and a great guy for sure. :tu

[ucla695]

:wo

[OpusEx]

Don't jump to conclusions. It may be an isolated incident that will be rectified between Palio and the retailer. No need to condemn based on one incident.

Situation discussed and rectified, please do visit this retailer, as they were a bit unclear as to the authorized Palio retailer responsibilities and will do what is necessary moving forward.

[OpusEx]

Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service

It was a pleasure speaking with you today and TY for the kind words.

[smitdavi]

It was a pleasure speaking with you today and TY for the kind words.

NP problem...it's pretty easy when the product and the customer service speak for themselves :tu

[WildBlueSooner]

Sounds like Palio has everything going for them...except their cutters are so friggin ugly :r

[kzm007]

I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing :ss

[WildBlueSooner]

I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing :ss

:r

[chippewastud79]

I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing :ss

I damn near sliced the tip of my finger trying to brush off the blades with it open. :jd Now I always clean the blades with it closed. :tu

[Biglizard1]

i just wished i hadnt lost mine.....now i have to save for two... gotta have a spare in the cabinet now.!

[TomHagen]

Marc rocks!!

[Genetic Defect]

had two lost them both :bh

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Now playing: Megadeth - Lucretia (Live at Wembley Stadium, London, England 10/16/90) (http://www.foxytunes.com/artist/megadeth/track/lucretia+(live+at+wembley+stadium%2c+london%2c+eng land+10+16+90))
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[TomHagen]

[QUOTE=Big Vito;389976]had two lost them both :bh

I lost 1 that I had for 1 year, had to buy another, but Palio's are just far superior cutters, and cust serv is phenomenal.

[Genetic Defect]

Palios are good, the cutter I'm using now I like better though. got it free from the local B&M very good cut :tu


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[JE3146]

I damn near sliced the tip of my finger trying to brush off the blades with it open. :jd Now I always clean the blades with it closed. :tu

Last weekend at a brew festival, a friend of mine was messing around with the cutter putting his finger through the opening and 'pretending' like he was gonna cut his finger off. I calmy told him that thing would cut his finger clean off if someone bumped into him. :r

[kzm007]

Well I guess I'm just lucky lol. Haven't had a chance to use mine on a cigar yet, but lets hope it cuts tobacco better than it didn't cut me :)

Last week of August.Roasted pig, cold drinks, and some tobacco. Perfection.