PremiumHumidor.COM Beware!!!!!

[kelmac07]

I recently ordered the The Seven Drawer Cherry Humidor (commonly referrred to as the Charleston) from Premium Humidors. Received my humi in a crappy box, door lock was busted (hinge off and screws stripped...was shaking in the box when UPS deleivered it), and a drawer damaged. I contacted Premium Humidors and they said they would send out some replacement screws and a new drawer. Low and behold, another crappy box arrived from USPS this time...no rush on delivery. Screws were too long to fit in the door, and the replacement drawer was glued upside down and will not fit in the humi. I contacted Premium Humidors upon receipt of this "replacement" package to explain the drawer was glued upside down and wouldn't fit and that the screws were too large. The told me the manager was out of the office and would call me back in a few. Guess who never called back? I called and each time I received the same message, the supervisor is not in. BEWARE!!!!

[OLS]

I called and each time I received the same message, the supervisor is not in. BEWARE!!!!
Oh yeah, this company depends on you being satisfied. If you are unsatisfied, you will likely never get satisfation.
I ordered three humidors from them and got two delivered. Naturally the one I really wanted was the one that never
arrived. Shipping showed two packages leaving their dock and two getting to me, no mention of the third box ever.
Well, except for the bill...that said 3 humidors shipped. Bullshit. NO ONE EVER returned my repeated requests for satisfaction.
THOUSANDS of people have been served and satisfied, but those who were NOT are well and truly F'ed

[lightning9191]

That sucks! I hope everything eventually works out. Thanx for the warning!!!

[KidRock]

I recently ordered the The Seven Drawer Cherry Humidor (commonly referrred to as the Charleston) from Premium Humidors. Received my humi in a crappy box, door lock was busted (hinge off and screws stripped...was shaking in the box when UPS deleivered it), and a drawer damaged. I contacted Premium Humidors and they said they would send out some replacement screws and a new drawer. Low and behold, another crappy box arrived from USPS this time...no rush on delivery. Screws were too long to fit in the door, and the replacement drawer was glued upside down and will not fit in the humi. I contacted Premium Humidors upon receipt of this "replacement" package to explain the drawer was glued upside down and wouldn't fit and that the screws were too large. The told me the manager was out of the office and would call me back in a few. Guess who never called back? I called and each time I received the same message, the supervisor is not in. BEWARE!!!!


You just saved me a whole hell of a lot of heart break. Thanks, sorry for your situation.

[elderboy02]

You just saved me a whole hell of a lot of heart break. Thanks, sorry for your situation.

:tpd: Thanks!

[WildBlueSooner]

Sorry that happened and thanks for the heads up!

[white_s2k]

Sorry that happened and thanks for the heads up!

:tpd:

I truly appreciate when fellow members give me heads up about these companies. Can save a lot of fellow BOTL a lot of trouble.

[AllOGistics]

I think that all recommendations (good or bad) are helpful. Unfortunately, some companies have let their customer service fall by the wayside, and it is important that we spread the word to support companies that honor their word and take care of their customers. Thank you for your input about your experiences.

[groogs]

Thanks for the post. I probably would have never ordered from them anyways, but now I can spread the word to my friends who may.

[dentonparrots]

Someone should email them with a link to this thread!

[e-man67]

Listen, not sure if you realize it or not but your credit card acts as an insurance policy when you need it. Call your credit card company and tell them to credit back your account that you did not get what you paid for...ship the pos back! Time to play hard ball! :fl

[cherrybomb]

i second contesting the charge just document all of your attempts

[OLS]

Nah, this was a LOOOng time ago. It was a debit card, I was naive, blabla.
I agree that it's good to let bad companies have it, and this is the FIRST time I
can remember where some stooge from whatever company comes into the thread
and tells us how we are mistaken or something or it is our fault, or we didn't follow
the proper procedure.

[eriksson20]

I hate when things like these happen. it sucks. I have tried to do my homework on the companies that i choose to support on my blog (and who get to support me), but i have had my share of shitty experience with companies, which i have removed from my pages... If you should run to any trouble with the companies up ther right now, please let me know... i do not want to mislead people...

cheers,

Mikko

[AllOGistics]

Mikko,

I really think that is a good stance to take and I, as a consumer, really appreciate when the people who use advertisements are responsible with them. I think that a lot of people that use the advertisements are not responsible (or just don't know) when it comes to supporting bad vendors. It's probably more of the "not knowing" scenario because they personally haven't had any problems.

Also, I've really enjoyed your blog so far. I've been taking a look around since I saw your post about the humidor you're building.

[XTRazzer]

Like others I appreciate the 'heads-up'.

I still would have tried to contest the charges even with a debit card. Although it may not get you the same resolution as you would get with a credit card.

Shame that companies don't focus more on customer service and satisfaction. But then prices wouldn't be so cheap, right?

[eber]

sorry to hear that, it is too bad that these companies are run so poorly and are still in business. good luck on getting it resolved.

[MedicCook]

It sucks that you have not gotten the product that was promised when you ordered it. Keep at them and start to involve the BBB & your state AG.

[Texan in Mexico]

Nah, this was a LOOOng time ago. It was a debit card, I was naive, blabla.
I agree that it's good to let bad companies have it, and this is the FIRST time I
can remember where some stooge from whatever company comes into the thread
and tells us how we are mistaken or something or it is our fault, or we didn't follow
the proper procedure.

Good evening, what are you refering to here?

[kaelaria]

Yeah - did something get deleted or are you confused?? lol

[Ahbroody]

You just saved me a whole hell of a lot of heart break. Thanks, sorry for your situation.


:tpd:

[sjnovakovich]

I recently ordered the The Seven Drawer Cherry Humidor (commonly referrred to as the Charleston) from Premium Humidors. Received my humi in a crappy box, door lock was busted (hinge off and screws stripped...was shaking in the box when UPS deleivered it), and a drawer damaged. I contacted Premium Humidors and they said they would send out some replacement screws and a new drawer. Low and behold, another crappy box arrived from USPS this time...no rush on delivery. Screws were too long to fit in the door, and the replacement drawer was glued upside down and will not fit in the humi. I contacted Premium Humidors upon receipt of this "replacement" package to explain the drawer was glued upside down and wouldn't fit and that the screws were too large. The told me the manager was out of the office and would call me back in a few. Guess who never called back? I called and each time I received the same message, the supervisor is not in. BEWARE!!!!

About a year ago I decided to get a Montegue. Checked on line and then asked my B&M about it. He got one for me through his distrubutor and I paid $50 less than I could have gotten it anywhere else I looked. I always ask my B&M about things like this.

[shadow king]

I am about to get a Montegue (or something similiar) also. This website was one of the places for my consideration. I am thankfull that you took the time to post this to warn others. I am definately steering clear of this website now. It really sucks when stuff like this happens to us. I hope that you get some sort of resolve to make things right.

[Genetic Defect]

:hm

[sodomanaz]

Try writing to Consumerist.com

[dentonparrots]

I have sent them an email letting them know about this thread. At the very least it may improve things in the future, and let them know how poor customer service spreads by word of mouth quite quickly.
Any company can sell you something, but how they resolve problems defines how good they truly are.

[nick2021]

it would have paid for me to do a search on this site, ordered something in Nov from this company and they have not sent it...was for a secret santa pass too..upsets me that they won't return e-mails, phone calls, and their voice message box has been full last two days...has anybody else had issues with them recently. Not sure what to do at this point...really upsets me

[JoeCool87TC]

I just looked and for me PremiumHumidor.COM comes up as a GoDaddy webpage with no content. Looks like they're defunct.

[Volt]

Ouch Mac, sorry to hear that.....

[icehog3]

Ouch Mac, sorry to hear that.....

It was a year and a half ago, he is likely over it. :r

[kelmac07]

It was a year and a half ago, he is likely over it. :r

And then some Tom. :D :D

[Don Fernando]

It was a year and a half ago, he is likely over it. :r

nah, I bet he's still *****ing about it ;)

[nick2021]

I just looked and for me PremiumHumidor.COM comes up as a GoDaddy webpage with no content. Looks like they're defunct.
it's premiumhumidors :)

[3SmokesaRound]

Thanks for the post. I probably would have never ordered from them anyways, but now I can spread the word to my friends who may.

+1... sorry to hear about your situation Mac. Hopefully, things get resolved the right way.

[JoeCool87TC]

it's premiumhumidors :)

Oh, well. I guess that's what I get for cut-and-pasting! :sl

:D Sorry!

[chippewastud79]

+1... sorry to hear about your situation Mac. Hopefully, things get resolved the right way.

Its over a year ago for Mac, who also said he was over it. The thread was bumped by someone else whom just experienced problems with the site. Might want to actually read the thread. :tu

[neoflex]

HaHa, the classic re-hashing of an old thread. Took me a minute to realize how far back this one went. Nonetheless, it's been noted not to spend money with them as I must have missed it the first time around.

[icehog3]

Might be time to close this one.... People are gettin a might bit confused. :r

Nick can open a new thread if he is still seeking input.